Cookies
What is a cookie?
Cookies refer to trackers that are placed and read, for example, when visiting a website, reading an email, installing or using software or a mobile application, regardless of the type of device used, such as a computer, smartphone, e-reader, or a video game console connected to the Internet. (Source: CNIL)
What cookies may be installed when you visit the support community?
In our case, we use cookies to optimize navigation for visitors to the support community and for statistical purposes.
Cookie lifespan?
There are two types of cookies: session cookies and persistent cookies. Session cookies are temporarily created in your browser’s subfolder when you visit a website. Once you leave the site, the session cookie is deleted.
Persistent cookie files remain in your browser’s subfolder and are reactivated once you visit the website that created that specific cookie. A persistent cookie remains in the browser subfolder for the duration defined in the cookie file.
In general, the validity period of a cookie is a maximum of 13 months.
Can I refuse cookies from being stored on my computer?
You are not required to accept cookies on your device. However, we cannot guarantee the same user experience if you choose to delete cookies.
How can I configure and delete cookies?
- Browser settings and consequences of your choices:
Several options are available to manage cookies. At any time, you can express and modify your preferences regarding cookies via the Help section of your browser’s toolbar. It will explain how to refuse new cookies, receive a notification when they are received, or disable cookies either systematically or depending on their issuer. You can also manually delete cookies.
You may also choose to disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the settings of these programs or by visiting the website of the publisher of such software.
Please note that configuring your browser in this way may prevent you from accessing certain content or significantly disrupt your navigation and the services you expect from our website. In such cases, we disclaim any responsibility for consequences related to the degraded functioning of our site resulting from the inability to use cookies necessary for its operation.
- Your choice depending on your internet browser:
For Internet Explorer™: open the “Tools” menu, then select “Internet Options”; click on the “Privacy” tab, then the “Advanced” tab and choose the desired level or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Firefox™: open the “Tools” menu, then select “Options”; click on the “Privacy” tab, then choose the desired options or follow this link: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Chrome™: open the settings menu (wrench icon), then select “Options”; click on “Advanced options”, then in the “Privacy” section, click on “Content settings” and choose the desired options or follow this link: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Safari™: choose “Safari > Preferences” then click on “Security”; in the “Accept cookies” section choose the desired options or follow this link: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
For Opera™: open the “Tools” or “Settings” menu, then select “Delete private data”; click on the “Detailed options” tab, then choose the desired options or follow this link: http://help.opera.com/Windows/10.20/fr/cookies.html
- Your choice on mobile
To specify whether Safari™ accepts cookies or not
1. From the Home screen, choose Settings > Safari.
2. Tap Accept Cookies and choose “Never”, “From visited sites”, or “Always”.
To delete all cookies in Safari
1. From the Home screen, choose Settings > Safari.
2. Tap Clear Cookies.
To delete cookies on Android
1. Menu > Settings > Clear all cookies